Privacy Policy

At Nuebe ("we," "us," "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our short-term rental management services (the "Services"), including booking, listing, and other related services.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms outlined here, please do not use our Services.

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### 1. **Information We Collect**

We collect various types of information to provide and improve our Services. The types of information we may collect include:

#### **a. Personal Information**
- **Guests:** When you book a property or communicate with us, we may collect your name, email address, phone number, payment information, and booking details.
- **Property Owners/Managers:** If you list a property with us, we may collect your name, email address, phone number, payment information, and property-related details.

#### **b. Usage Data**
We may collect information on how our website and Services are accessed and used, such as your IP address, browser type, operating system, and the pages you visit on our website.

#### **c. Payment Information**
When making payments, we may collect credit card information and other payment details, which are processed by our third-party payment providers. We do not store full payment card information.

#### **d. Communication Data**
We may store communications between you and us, such as messages regarding bookings, inquiries, and feedback.

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### 2. **How We Use Your Information**

We use the information we collect for various purposes, including:

- To provide, maintain, and improve our Services
- To process and manage bookings and payments
- To communicate with you regarding bookings, inquiries, and service-related matters
- To personalize your experience and tailor our offerings to your preferences
- To comply with legal obligations and resolve disputes
- To prevent fraud and ensure the security of our Services

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### 3. **Sharing Your Information**

We may share your personal information in the following circumstances:

- **With Property Owners/Managers:** If you book a property through our platform, we may share your booking details with the property owner or manager for the purpose of facilitating your stay.
- **With Service Providers:** We may engage third-party service providers to assist us in operating our business, such as payment processors, customer support, and hosting providers. These service providers are obligated to protect your information and use it only as necessary to perform their services.
- **For Legal Compliance:** We may disclose your information to comply with legal obligations, enforce our Terms of Service, or respond to a lawful request by public authorities, including to meet national security or law enforcement requirements.
- **In Business Transfers:** If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction.

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### 4. **Data Security**

We take the security of your personal information seriously and implement industry-standard security measures to protect it from unauthorized access, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

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### 5. **Data Retention**

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

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### 6. **Your Rights**

Depending on your location, you may have certain rights regarding your personal information, including:

- **Access:** You can request access to the personal information we hold about you.
- **Correction:** You can request that we correct any inaccurate or incomplete information.
- **Deletion:** You can request the deletion of your personal information, subject to certain exceptions.
- **Opt-Out:** You may choose to opt out of marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.

To exercise any of these rights, please contact us at [Your Contact Information].

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### 7. **Cookies and Tracking Technologies**

We use cookies and similar tracking technologies to monitor activity on our website and improve your experience. Cookies are small files stored on your device that help us track your preferences and provide personalized content. You can manage or disable cookies through your browser settings, but please note that disabling cookies may affect your ability to use some features of our website.

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### 8. **International Data Transfers**

If you are located outside of [Your Country], please be aware that your information may be transferred to and processed in [Your Country] or other countries where we or our service providers operate. By using our Services, you consent to the transfer of your information to countries outside of your jurisdiction, which may have different data protection laws than your home country.

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### 9. **Changes to This Privacy Policy**

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of the policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

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### 10. **Contact Us**

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights under applicable law, please contact us at: info@neube.com.au